Need help with your Greetigram?
We're here to make sending a Greetigram feel easy, smooth, and stress-free. Whether you need help sending your card, personalizing it, scheduling it, or fixing an issue, start here. We've organized the most common questions so you can get answers quickly.
Sending & Delivery
Everything you need to know about sending a Greetigram and what happens after it's delivered.
How scheduling works Set up your Greetigram in advance so it arrives on the exact date you choose.
What happens after you send a Greetigram Your recipient receives a link by text or email and can open their Greetigram on any phone or computer. After the video plays, they can view your message and any photos or video you attached.
How open notifications work If you send directly to the recipient, Greetigram can notify you when they open it.
Personalization & Media
Make your Greetigram feel more personal, memorable, and uniquely yours.
How to personalize your Greetigram Add your own message and make the experience feel thoughtful and personal.
How to use the AI Message Writer Get help writing something funny, heartfelt, polished, or on-brand for the moment.
Preview tips before sending Double-check your message and media before delivery.
Pricing, Plans & Account
Clear answers about sending, billing, and account-related questions.
Do I need an account to send a Greetigram? You do not need an account just to send a card. That keeps things simple for one-time sends.
Billing and membership questions Get help with common account and plan questions.
Refund Policy Review our refund terms and related policy information.
Troubleshooting
If something didn't go as planned, start here.
I entered the wrong email or phone number Learn what to do if the delivery details need to be corrected.
My Greetigram isn't opening properly Basic troubleshooting for viewing issues on any device.
Device compatibility Greetigram works across iPhone, Android, and desktop browsers. No app required.
Reminders & Occasion Planning
Helpful tools for staying ahead of important dates.
How birthday and occasion reminders work Learn how reminders can help you avoid missing an important moment.
How to manage reminder settings Update or adjust reminders to match your needs.
Need more help?
If you still need assistance, we're happy to help.
Still not sure where to start?
If your question is about sending, begin with Sending & Delivery.
If it's about customizing your card, look under Personalization & Media.
If it's about a problem or mistake, head to Troubleshooting.
We'll help you get it sorted.
